Community Guidelines & Safety

Version 1.0 — Effective August 15, 2026

This is a courtesy translation. The Spanish version prevails in the event of any discrepancy.

These Guidelines form part of the Terms of Service. Breaking them can lead to limits, suspension or permanent removal of your account, with no refund, and to a report to the authorities where appropriate.

1. Be who you say you are

• Use your own, current name and photos.
• Do not impersonate another person, brand or organization.
• Do not misstate your age, marital status or intentions.
• One person, one account.

2. Zero tolerance

We permanently remove, and where appropriate report to the authorities, any case of:

• Minors. People under 18 on the platform, content sexualizing them, or any attempt to contact them. Child sexual abuse material is reported and evidence preserved.
• Violence and threats. Threats of harm, incitement to hatred or violence, glorification of terrorism.
• Sexual exploitation and trafficking. Sex work, pimping, recruitment or any form of exploitation.
• Non-consensual intimate images. Sharing or threatening to share someone's intimate photos or videos (sextortion).
• Financial fraud. Asking for money, transfers, crypto, gift cards or banking details; offering "investments"; phishing links.
• Discrimination. Attacks based on ethnicity, nationality, gender, gender identity or expression, sexual orientation, disability, religion, age or health condition.

3. Respect other people

• Consent rules. Do not send unsolicited sexual content. A "no", silence or a change of subject are valid answers.
• Do not insist. If someone stops replying or blocks you, the conversation is over.
• No harassment. No insults, humiliation, stalking or coordinated campaigns.
• Others' privacy. Do not post third parties' personal data or share screenshots, photos or information about other users outside the Service.

4. Content not allowed

Explicit nudity and sexual activity; graphic violence or gore; illegal drugs and weapons; content promoting self-harm or eating disorders; spam, advertising, promotion of other platforms and affiliate links; content infringing someone else's copyright; photos of minors without legitimate context and guardian permission; AI-generated content presented as real photos of yourself.

5. No platform manipulation

Do not use bots, automation, multiple accounts, unofficial apps, scraping or techniques to inflate your visibility or extract data.

6. Dating safety tips

MatchAI does not run criminal background checks on its users. Take precautions:

1. Verify first. Video-call before meeting in person.
2. Search. Look up the person's name and photos online.
3. Public place. Always meet somewhere busy for first dates.
4. Your own transport. Arrive and leave on your own; do not share your home address.
5. Tell someone. Tell a trusted person who you are meeting, where and when; share your live location.
6. No money. Never send money, gift cards, crypto or banking details to someone you met online, however convincing the story.
7. Watch your drink and belongings. Never leave your glass unattended.
8. Trust your gut. If something feels wrong, leave. You owe no one an explanation.
9. Protect your data. Share your phone, address or workplace only when you decide to.

If you are in immediate danger, call your local emergency number before reporting in the app.

7. How to report

• From a profile or chat: ⋯ → Report / Block.
• By email: abuso@matchai.online.

Include the profile name, screenshots and the date if you can. Reports are confidential: we never tell the reported person who reported them. Blocking someone immediately stops all contact.

8. What we do with reports

We review every report with automated tools and human review. Depending on severity and repetition we apply: warning, content removal, feature limits, temporary suspension or permanent removal with re-entry blocking. Where there is a serious risk to a person's life or safety, and upon legal request, we cooperate with the authorities.

If you believe a measure on your account was a mistake, write to soporte@matchai.online: a human will review the case.

9. Support resources (Mexico)

• Emergencies: 911
• Línea de la Vida (mental health and addiction support): 800 911 2000
• Anonymous crime reporting: 089
• Gender-based violence: 800 108 4053

Thank you for helping keep MatchAI safe. Questions: soporte@matchai.online.