Terms of Service

Version 1.0 — Effective August 15, 2026

This is a courtesy translation. The Spanish version prevails in the event of any discrepancy.

These Terms of Service (the "Terms") are a legally binding agreement between you and [Matchai, LLC] ("MatchAI", "we", "us"), located at [Capital Federal, Buenos Aires], governing your access to and use of the app, the website https://matchai.online and all related services (together, the "Service").

Read these Terms carefully. They contain a limitation of liability, an indemnity, a class-action waiver and a mandatory dispute resolution process. By creating an account, checking the acceptance box or using the Service you confirm that you have read, understood and accepted these Terms and the Privacy Notice. If you do not agree, do not use the Service.

1. Eligibility

To use the Service you must:

• Be 18 years of age or older. The Service is prohibited for minors, without exception. We may request official identification and suspend any account whose age we cannot confirm.
• Have legal capacity to enter into a contract and not be barred from receiving the Service under applicable law.
• Never have been convicted of a sexual offense, domestic violence, human trafficking, fraud or any serious offense against the integrity of persons, and not appear on any public sex-offender registry.
• Not have been previously suspended or removed from the Service, unless we expressly authorize your return in writing.

You represent and warrant that you meet all of the above. This representation is an essential condition of this agreement: misrepresenting it is grounds for immediate termination without refund, without prejudice to any legal action.

2. Your account

2.1. You may hold only one active account. It is personal and non-transferable; you may not sell, rent, assign it or let a third party operate it.

2.2. The information you provide must be truthful, accurate and current. Impersonating another person, using photos that do not depict you, or misstating your age, marital status or intentions is a serious breach of these Terms.

2.3. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us immediately at soporte@matchai.online if you detect unauthorized access.

2.4. We may require phone, email or photo verification to activate or maintain certain features.

3. License

We grant you a personal, limited, revocable, non-exclusive, non-sublicensable and non-transferable license to use the Service for strictly personal, non-commercial purposes, subject to these Terms. All rights not expressly granted are reserved to MatchAI.

4. User content

4.1. Definition. "User Content" is anything you post, submit or transmit through the Service: photos, videos, profile text, messages, audio, prompt answers and any other material.

4.2. Ownership and license. You keep ownership of your User Content. By posting it you grant us a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to host, store, reproduce, adapt (for example, resize images), translate and display it solely to operate, maintain, protect and improve the Service, including automated and human moderation. This license ends when you delete the content or your account, except for: (a) copies in technical backups until their purge cycle; (b) content other users have copied, or content we must retain to handle reports, investigations or legal requirements.

4.3. Warranties. You represent that you own the rights to your User Content or hold the necessary permissions, including permission from any identifiable person appearing in it.

4.4. Moderation. We may review, filter, limit the visibility of, reject or remove any User Content, with or without notice, where we reasonably believe it breaches these Terms, the Community Guidelines or the law. We are not obligated to monitor all content and assume no editorial responsibility for it.

5. Prohibited conduct

You agree not to:

1. Use the Service if you are under 18, or attempt to contact, obtain content from or interact with minors. Any indication of child sexual abuse material is reported to the competent authorities and the evidence preserved as required by law.
2. Harass, intimidate, threaten, stalk, defame or discriminate on the basis of ethnicity, nationality, gender, gender identity or expression, sexual orientation, disability, religion, age or health condition.
3. Post or send unsolicited sexually explicit content, or distribute intimate images of another person without their consent.
4. Solicit money, transfers, cryptocurrency, gift cards, banking details or investments from other users, or engage in romance fraud, pyramid schemes, phishing or impersonation.
5. Use the Service for commercial, advertising, recruiting, sex work, human trafficking or sales purposes.
6. Post third parties' personal information without consent (doxxing), or capture and publish other users' conversations, photos or data outside the Service.
7. Use bots, scrapers, automation, fake accounts or any means to mass-create accounts, game the algorithm or extract data from the Service.
8. Reverse engineer, decompile, circumvent security measures, introduce malicious code or interfere with the Service's infrastructure.
9. Infringe third-party intellectual property, trademark or publicity rights.
10. Break any applicable law or use the Service for unlawful activity.

The Community Guidelines form an integral part of these Terms.

6. Photo verification and biometric data

6.1. The Service offers optional photo verification that compares a short video of your face with your profile photos, through an external technology provider.

6.2. Biometric data is sensitive personal data. We process it based on your express consent, given when you voluntarily start the verification flow, and you may withdraw it at any time by writing to privacidad@matchai.online. Verification is optional: declining does not block the core Service.

6.3. A verification badge only means the person in the video reasonably matches the profile photos. It does not confirm legal identity, age, marital status, background or intentions, and must not be read as an endorsement by MatchAI.

7. AI-powered features

7.1. The Service uses automated systems and language models to rank profiles, suggest compatibility, generate recommendations and detect abusive behavior.

7.2. These suggestions are statistical estimates, not predictions or guarantees of compatibility, attraction, safety or any outcome. MatchAI does not guarantee that you will get matches, replies, dates or relationships of any kind.

7.3. Automated decisions restricting your account can be reviewed by a human: write to soporte@matchai.online to request review.

8. Subscriptions, payments and cancellation

8.1. Plans. The Service offers free and paid features. Price, term and included features are shown on the purchase screen before you confirm. Prices are stated in the displayed currency and include applicable taxes unless stated otherwise.

8.2. Payment processor. Payments are processed by an external provider (Stripe). MatchAI does not store your full card details. By paying you also accept the processor's terms.

8.3. Auto-renewal. Subscriptions renew automatically for periods equal to the one purchased, charging your saved payment method, until you cancel. We disclose the amount and frequency before purchase.

8.4. Cancellation. You may cancel renewal at any time from the Plans section of your account or by writing to soporte@matchai.online. Cancellation takes effect at the end of the period already paid: you keep access until then and are not charged again.

8.5. Refunds. Periods already started are non-refundable, unless applicable law provides otherwise or the charge results from an error attributable to MatchAI. Mandatory consumer rights under applicable law are unaffected. To request a refund write to soporte@matchai.online with the charge and reason; we reply within ten business days.

8.6. Consumables. Credits, boosts, super likes and one-off features are non-refundable and have no cash value once used, and are forfeited if the account is closed for breach of these Terms.

8.7. Price changes. We may change prices with at least 30 calendar days' notice by email or in-app. New prices apply from the next renewal; if you do not accept, cancel before that date.

8.8. Failed payments. If a charge is declined or reversed, we may suspend paid features until the balance is settled.

9. Suspension and termination

9.1. By you. You may stop using the Service and delete your account at any time from Profile → Privacy. Deletion executes after a 30-day grace period during which you can restore it.

9.2. By us. We may suspend or terminate your account, in whole or in part, with or without notice, if: (a) you breach these Terms or the Community Guidelines; (b) your conduct poses a risk to others or to the Service; (c) required by law or authority; or (d) your account is inactive for more than twenty-four months.

9.3. Termination for breach does not entitle you to a refund.

9.4. We may retain certain information after termination where necessary to comply with legal obligations, resolve disputes, prevent fraud or prevent a removed person from re-registering.

10. No background checks — Important warning

MatchAI DOES NOT run criminal, judicial, immigration, credit or any other background checks on its users, unless expressly required by law.

Accordingly:

• We do not guarantee the identity, age, marital status, health, solvency, background or intentions of anyone you interact with.
• Badges, verifications and scores shown in the Service are limited signals and are not an endorsement, recommendation or safety guarantee.
• All interaction with other users, inside or outside the app, is at your own risk. You are solely responsible for your decisions and interactions, including in-person dates.
• You must take reasonable precautions: video-call first, meet in public places, tell someone you trust, never share financial details and never send money.

See the Community Guidelines for safety tips and the reporting process.

11. Reporting and cooperation with authorities

You can report profiles, messages and behavior from within the app or by writing to abuso@matchai.online. We investigate reports and may take action ranging from a warning to permanent removal. We cooperate with competent authorities upon a duly founded legal request or where there is a serious and imminent risk to a person's life or safety.

12. Intellectual property

The Service, its software, trademarks, logos, design, text, databases and algorithms belong to [Matchai, LLC] or its licensors and are protected by Mexican and international intellectual property law. Using the Service grants you no rights over them.

If you believe content on the Service infringes your copyright or trademark, write to legal@matchai.online identifying the work, the location of the content, your contact details and a good-faith statement. We review and, where appropriate, remove the content under applicable law.

13. Third-party services and links

The Service may integrate or link to third-party services (authentication, maps, payments, verification). We do not control them and are not responsible for their content, availability, privacy practices or any harm they may cause. Their use is governed by their own terms.

14. "As is" — Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, error-free operation or non-infringement.

We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) profiles or content are accurate, truthful or lawful; (c) you will get matches, replies, dates or relationships; or (d) other users' conduct will be appropriate or safe.

15. Limitation of liability

To the maximum extent permitted by applicable law:

15.1. MatchAI, its shareholders, directors, employees and suppliers shall not be liable for indirect, incidental, special, punitive or consequential damages, nor for lost profits, data loss, reputational harm or moral damages arising from the use or inability to use the Service.

15.2. MatchAI shall not be liable for the conduct — online or offline — of any user or third party, nor for harm arising from in-person meetings, fraud committed by other users, content posted by other users or unauthorized access to your credentials.

15.3. MatchAI's total aggregate liability to you for any claim relating to the Service is limited to the amount you paid MatchAI in the twelve (12) months preceding the event giving rise to the claim or, if you paid nothing, to MXN $1,000.00.

15.4. Nothing here excludes or limits liability that cannot lawfully be excluded, including willful misconduct, gross negligence, fraud, or death or personal injury caused by our negligence, nor any non-waivable consumer rights.

16. Indemnity

You agree to indemnify and hold harmless [Matchai, LLC], its shareholders, directors, employees and suppliers from any claim, demand, proceeding, loss, damage, fine or expense (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your User Content; (c) your breach of these Terms or of the law; or (d) your interactions with other users, including in-person meetings.

17. Force majeure

We are not liable for failures caused by events beyond our reasonable control: natural disasters, power or telecommunications outages, infrastructure provider failures, cyberattacks, acts of authority, labor disputes or health emergencies.

18. Changes to these Terms

We may amend these Terms. For material changes we will give at least fifteen (15) calendar days' notice by email or in-app and update the effective date and version number. Continued use after the effective date constitutes acceptance; if you do not accept, stop using the Service and you may delete your account.

19. Dispute resolution

19.1. Good-faith negotiation. Before starting any proceeding you agree to seek an amicable solution by writing to legal@matchai.online describing the dispute. Both parties have thirty (30) calendar days to resolve it.

19.2. Consumers. If you act as a consumer, you may take your claim to Mexico's consumer protection agency (PROFECO) for conciliation. This route is free and not conditioned on the following clause.

19.3. Jurisdiction. After negotiation, the parties submit to the laws of Argentina and to the competent courts of Capital Federal, waiving any other venue that might correspond to them by reason of their present or future domicile, except any venue that the law non-waivably reserves for consumers.

19.4. Individual claims. To the extent permitted by law, claims will be resolved individually: the parties waive consolidating them into class or group actions, without limiting the powers of PROFECO or any other authority.

20. General

• Entire agreement. These Terms, together with the Privacy Notice, Cookie Policy and Community Guidelines, are the complete agreement regarding the Service.
• Severability. If a clause is held invalid, the rest remain in force and the invalid clause is interpreted as close to its original intent as possible.
• No waiver. Not exercising a right does not waive it.
• Assignment. You may not assign your rights or obligations without our prior written consent. We may assign in a merger, spin-off, acquisition or asset sale, with notice to you.
• Language. The Spanish version of these Terms is the only binding one. Translations are provided for convenience.
• Headings. Headings are for reference and do not affect interpretation.

21. Contact

[Matchai, LLC] [Capital Federal, Buenos Aires] Support: soporte@matchai.online Legal: legal@matchai.online Privacy: privacidad@matchai.online Abuse reports: abuso@matchai.online